At Winner Rwanda we are committed to providing our Customers with the most enjoyable gambling experience possible, but we also recognize that gambling can cause problems for a minority of individuals. To ensure that you continue to enjoy safe and manageable play, we fully support Responsible Gambling and have put numerous measures in place to assist you.
Find useful information and learn more about how you can gamble responsibly with Winner Rwanda:
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Staying in Control
We at Winner Rwanda Sport Betting encourage our Customers to actively participate in the management of their gambling account, so we offer a variety of responsible gaming features.
This facility allows you to manage the amount of money that you can deposit and into your account and/or lose.
To help you set limits that are right for you, think about these questions:
Would you accept big loss, before you start gambling?
How often do you play?
How long is your average gaming session?
Use your answers to determine how much you would like to allow yourself to spend per day, per week or per month.
Financial limits may be set for the following periods:
Daily – calculated on a 24-hour basis
Weekly – calculated on a 7-day basis
Monthly – calculated on a 30-day basis
At your request, financial limits may be decreased, increased or removed entirely. An increase or complete removal of deposit limits will only take effect after a 7-day cooling-off period has elapsed, whilst a decrease to your deposit limits will come into effect immediately.
When you first register an account at Winner Rwanda Sport Betting you will be presented with the opportunity to set daily, weekly and monthly financial limits. You can then set or adjust the limit settings yourself either via the Details/Limits feature within the Website or by contacting Customer Service.
At Winner Rwanda Sport Betting we understand that a Customer’s personal and/or financial circumstances may change and that there will be times when it makes sense to take a break from gambling. You can take a break by requesting a 24 hr Time-Out period be applied to your Customer account.
You can set a Time-Out yourself either via the Details/Limits feature within the Website or by contacting Customer Support at any time and request for a Time-Out period to be applied to your Customer account. Upon receipt of your request, Winner Rwanda Sport Betting will take the necessary measures to temporarily suspend your account held with Winner Rwanda Sport Betting until the Time-Out period has expired.
Once you begin your Time-Out period, you will not be able to access remote gambling services, although you will still be able to withdraw any remaining balance by contacting Customer Service. It will not be possible to reactivate your account until the Time-Out period has ended.
We will endeavor to apply your Time-Out as soon as practically possible, however, please note that this process takes a reasonable working period to implement. We will not consider the Time-Out period as having commenced until it has been fully implemented and communicated to you. If after this you find that you can still access any of our services, it is your responsibility to contact us immediately to inform us.
If you want to prevent yourself from gambling for a longer period of time you should use our Self-Exclusion option (set out at section 3.3 below).
Please note that upon your chosen Time-Out period expiring, your account will be automatically re-activated, and you will once again be able to access your Customer account in order to Participate at Winner Rwanda Sport Betting.
The Reality Check facility for provides for a Reality Check to be shown on the screen within your gaming session at a frequency of once per hour.
The Reality Check shall contain the following information:
the time which has elapsed since the beginning of your gaming session
a link to the Customer’s Transactions and Betting History
the Customer needs to confirm that he has read the message
The Customer is provided with the option to logout or continue playing
The Customer is provided with the option to set another time limit from a drop-down menu.
If you feel that your gambling has become problematic, you have the ability to self-exclude yourself either via the automated self-exclusion feature within the Website in ‘My Account’ or by contacting Customer Service and requesting a self-exclusion period be applied to your account. You may self-exclude yourself by designating the period via a calendar in a drop-down menu or alternatively, permanently.
Please note that if you commence the self-exclusion process through the automated self-exclusion feature on our Website, the self-exclusion will not take effect until you click on the link in the confirmation email sent to your email address registered with Winner Rwanda Sport Betting, immediately after your request has been initiated. The link in the confirmation email (or in the case where automated self-exclusion has been requested more than once, the link in the most recent confirmation email) will expire after 48 hours, after which you may either recommence the automated self-exclusion process through our Website, or contact Customer Service for the self-exclusion to be immediately applied.
We will endeavor to apply your self-exclusion as soon as practically possible, however, please note that this process takes a reasonable working period to implement. We will not consider the self-exclusion period as having commenced until it has been fully implemented and communicated to you. If after this you find that you can still access any of our services, it is your responsibility to contact us immediately to inform us.
During self-exclusion, you will have access to the website so you can see your account history and information, but you will not be able to place any bets and make deposits. When permanent Self-exclusion is selected, you shall not have access to remote gambling services at all. It will be only possible to revoke Self-exclusion upon written request (and thereafter only after 7 days has elapsed), and Winner Rwanda Sport Betting will always do all it can to detect and close any new duplicate accounts that you may open. Once the self-exclusion is applied, you will also no longer receive any further marketing materials from us.
If you enter into a self-exclusion forever, any unsettled bets with Winner Rwanda Sport Betting at the time that you enter into self-exclusion will be settled on the result of the event. If your bet is a winner, your winnings will be automatically withdrawn to your applicable credit/debit card or other financial account from which the funds were deposited.
Should you decide to self-exclude from Winner Rwanda Sport Betting we will automatically apply the self-exclusion to all other of your Customer accounts held with other brands managed by Fidotech Rwanda Ltd, the Operator of Winner Rwanda Sport Betting We strongly recommend that you also seek exclusion from all other betting operators you have an account with.
We also suggest that if you use social media channels, you should take steps to ensure that you don’t receive our news or updates. We recommend that, during a period of self-exclusion, you seek additional support and advice from one of the Support Organizations.
Information relating to your gaming, including your account balance, gambling history (including bet amounts, winnings and losses), deposits, withdrawals and other related transactions at Winner Rwanda Sport Betting can be viewed via the Details/Limits feature within the Website or by contacting Customer Service.
In case you have not logged in a period of 30 months, your account will be automatically closed and all funds in your balance account will be remitted to your bank account.
We recommend players to seek help from professionals if needed.
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