Guhindura umubare w’ibanga biroroshye.  Dore intambwe zigomba  gukurikizwa:

• Sura urubuga rwacu ku rukuta rubanza unyuze kuri winner.rw hanyuma ukande ahanditse “Injira”.
• Andikamo nimero ya telefone yawe ihuye niyo wakoresheje wiyandikisha.
• Hitamo ahanditse “nibagiwe ijambo ry’ibanga” hanyuma ukande ahanditse “Ohereza”.
• Tuzahita tukoherereza kode igizwe n’inyuguti 5 ikoreshwa inshuro imwe gusa, ushobora gukoresha ukora ijambo ry’ibanga rishya.

Niba amafaranga wabikije yatinze cyangwa se ntuyabone ku gihe gikwiye kuri konti yawe, nyabuneka twandikire. Ushobora gukoresha ahandikirwa ubutumwa ku rubuga rwacu (livechat) cyangwa kuri email yacu ariyo [email protected] mu butumwa utwoherereza, hagomba kuba harimo ifoto (screenshot) yerekana ubutumwa wohererejwe na MTN cyangwa AIRTEL bwuko wabikije ayo mafaranga. Murubwo butumwa hagomba kuba harimo transaction ID igaragara neza.

Kugira ngo ubone ID ya konti yawe:

1. Kanda kuri “ Konti yanjye”.
2. Jya kugice cyo hejuru ahari imyirondoro yawe, urahasanga handitse ID yawe yihariye.

Niba wibagiwe ijambo ry’ibanga  rya konti yawe ya winner.rw ukaba utabasha kwinjira muri konti yawe, ushobora kurihindura ukurikije intambwe zikurikira :

1. Kanda ahanditse “injira” maze uhitemo ahanditse “ Nibagiwe ijambo ryanjye ry’ibanga”.
2. Shyiramo nimero ya telefoni yawe hanyuma ukande ahanditse “Ohereza”
3. Niba nimero ya telefone washyizemo ihuye niya konti yawe, uzakira ubutumwa bukubiyemo kode igizwe n’imibare 5 ndetse n’amabwiriza y’uburyo bwo gusubiramo ijambo ry’ibanga.
4. Injizamo iyo kode igizwe n’imibare 5 wohererejwe kuri telefone yawe hanyuma ukomeze uhindure ijambo ryawe ry’ibanga.