Responsible Gambling

We believe in betting responsibly and want you to always enjoy playing with us by staying in control and only betting on what you can afford. If you ever feel like betting has become a problem, tell us and we’ll be in touch to help.

Maintaining control

We want you to enjoy the time you spend with us. Here are a few guidelines to ensure you do:

• Consider gambling a form of entertainment, not a source of income
• Accept gambling as a game of chance with no formulas to guarantee success
• Don’t let gambling interfere with daily life activities and family responsibilities
• Avoid gambling when under the influence of alcohol or emotional stress
• Establish affordable daily/weekly/month deposit levels and stick to them
• Never chase your losses or try to recoup debts
• Take regular breaks and track your betting activity

Monitor your betting activity

Check your account statement regularly to stay in control of your betting activity, deposits and withdrawals.

Warning signs

If gambling feels like a burden but you can’t stop, it’s likely to indicate a problem. These are some signs to look out for, though there may be others. If you recognize a few, we recommend seeking help:

• You perceive gambling solely as a way of making money
• Gambling negatively affects your daily life and family responsibilities
• You are neglecting personal needs like food and sleep because of it
• You are betting more than you can afford
• You steal or borrow to try to rectify the results of your gambling
• You gamble because of frustration or other negative feelings
• You are trying to conceal your gambling or its consequences
• You have repeatedly failed in efforts to control your gambling
• Others say you have a gambling addiction

Self-exclusion

If you believe you may have a gambling problem, you may request self-exclusion at any time.

What is self-exclusion?

Self-exclusion is a voluntary agreement in which you ask to be prevented from accessing gambling services because you feel your gambling may be becoming harmful. Any person may enter into a self-exclusion agreement with us.

When you request self-exclusion, we will take immediate steps to restrict your access to gambling and ensure you receive the appropriate protections.

What happens when you self-exclude?

• Your account with us will be suspended or closed, and any eligible remaining balance will be refunded in accordance with our Terms and Conditions.
• You will not be permitted to access gaming or betting services on our platform during the self-exclusion period.
• You will be removed from all marketing databases and promotional lists within two (2) days of receiving your request.

Please do not attempt to bypass these restrictions or create new accounts. We are legally required to honour all self-exclusion agreements and may take additional measures to prevent access.

Duration of Self-Exclusion

You may choose:

• Temporary exclusion – you select the period during which you wish to be excluded.
• Permanent exclusion –your account will be permanently

Registering with the Board

You may also apply directly to the Rwanda Development Board (RDB) or the competent regulatory authority to be registered as a restricted person. Registration means you are prohibited from gaming or betting with licensed operators in Rwanda for the duration of the restriction.

Operators are required by law to prevent any restricted person from opening accounts, placing bets, or receiving marketing materials.

Want to self-exclude?

• You may use the self-exclusion  by emailing [email protected]
• Request a call on 0788191200, or (Toll Free): 899
• Submit a request directly to the Board.

Help and Support

If you or someone you know is struggling with gambling-related problems, we encourage you to seek professional support. You may contact licensed counseling services or relevant support organizations within Rwanda.

Preventing Underage Gambling

By registering and betting with Winner Rwanda, you confirm that you are at least 18 years old.

We reserve the right to verify your age at any time. If we have reasonable doubt regarding your age, we may request documentation and suspend your account pending verification.

If you are found to be under 18 years old:

• Your account will be immediately closed;
• Any winnings will be forfeited in accordance with the law; and
• You will be prohibited from accessing our services.

Any person identified as underage will have their betting account disabled in compliance with Rwanda’s gambling laws.

Filing a Complaint

If you suspect illegal gambling activities (including unlicensed operators), you may file a complaint directly with the Rwanda Development Board (RDB) or the competent regulatory authority through their official website or designated reporting channels.